![]() ![]() All other disputes should be directed to the IDNR Project Manager through a CRS vendor’s Customer Service Supervisor.If a customer disputes the transfer / change fee.The transfer or change fee is $5 for each transaction.“Change Reservation” (transfers) can now be done on the web, and not just through the reservation phone line. Only the reservation holder can cancel or make a change to an existing reservation. The park does not give refunds for unused days. Partial cancellations are not allowed.The preferred method of contact is a detailed email to the IDNR Project Manager.If a reservation is cancelled one (1) or more days prior to arrival, a flat $10 cancellation fee will be charged per reservation that is cancelled.NO REFUNDS WILL BE GIVEN DUE TO INCLEMENT WEATHER.The entire reservation must be cancelled. Cancellations on or after the day of arrival will be processed by the property and/or the IDNR Project Manager.Cancellations may be done through the call center or on the web up until one day prior to arrival.The agent should tell the customer he/she will receive a call back from Senior Management at DNR.The preferred method of contact is detailed email to the IDNR Project Manager.All other disputes should be directed to the IDNR Project Manager through the CRS vendor’s Customer Service Supervisor.Where applicable, the “no hassle” policy may come into play, per the direction of the CRS vendor’s Customer Service Director.If a customer disputes the cancellation fee.If a reservation is cancelled on or after the day of arrival, the customer will forfeit their entire rental fee.If a reservation is cancelled between 1 and 7 days prior to arrival, the first night’s rental fee plus tax will be charged as a cancellation fee (per reservation that is cancelled.).If a reservation is cancelled 8 or more days prior to arrival, a flat $10 cancellation fee will be charged (per reservation that is cancelled.).Note: Youth Tent Areas require a one night minimum stay, seven days a week, including holidays and weekends. No one-night gap stays on holiday weekends. On a holiday weekend, if 2 of the 3 required nights are available due to a gap between reservations, both of those nights have to be booked. Gap Rule: If two reservations create a gap that allows a Friday or Saturday to be available for a one night rental by itself, a customer will be able to reserve that one night by itself.Holiday weekends require the 3-night holiday minimum stays (see holiday minimum stays).If 7 nights or more are reserved, there is no restriction on the weekend stay but the reservation cannot exceed the 14-night maximum rule. ![]() Required holiday minimum stays are excluded from this relaxed rule! One-Night Relaxed Rule: If a campsite is not rented within 3 days of arrival, it will be available for a one night rental through the call center and online.Two nights on weekends (Friday night stay must include Thursday or Saturday, Saturday night stay must include Friday or Sunday). ![]()
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